Membership
Everything you need to know about our memberships.
How long is a membership valid for?
Each membership is valid for a minimum period of 12 months. After this point your membership will continue on a rolling basis.
When is payment taken?
Payment is taken on the day you sign up for membership and the recurring payment will take place on the same date each month.
How do I redeem my membership surfs?
At the start of every payment period the new total number of entitlements (1, 2 or 4) will appear in your account. These can be used to book any surf that is on sale (beyond one month ahead). If you have not booked the surf by the end of this period these entitlements will be removed, i.e. they will not continue to accumulate. If you don’t use them, you lose them! Surfs are added to your account in payment months rather than calendar months. For example if you join on the 9th June you have until the 9th July to book your months allowance.
When do my surf credits expire?
Your monthly surf credits expire at the end of each payment month. You don’t have to use your credits in the same month – just make sure you book them. You can book sessions for any time in the year.
Can I upgrade?
Yes you can increase your membership within the initial 12 month period but you cannot downgrade your membership.
Can I cancel my membership?
Memberships cannot be cancelled within the initial 12 month period. Full details of this policy can be seen in our terms and conditions.
Can I have multiple memberships?
Yes, you can have as many memberships as you like. The entitlements that have the shortest redemption period left will always be used first
Can I have a membership and a bundle?
Yes, we will continue to sell bundles and you can have both. Bundles will continue to have a 12 month expiry (excl. 4 which is 3 months), can be used on any session, and you can chose whether to redeem a bundle or a membership surf entitlement.
When is peak and off peak?
Off peak: Any session Monday - Thursday between April and the end of October or any session throughout November - March
Peak: Any session, any day, any time