Home / General Terms and Conditions for Promotions and Discounts

General Terms and Conditions for Promotions and Discounts

Last updated February 2023

General

1. Unless otherwise specified, promotions and/or discount offers cannot be used in conjunction with any other offer.

2. Selected surf sessions may be excluded; please see details of the offer or promotion for further information.

3. Any refunds / cancellations will take into account the discount applied as part of the offer; please see details of the offer or promotion for further information.

4. The Wave reserves the right to decline to accept a booking where, in its reasonable opinion, a promotion or discount is invalid for the booking being made.

5. The Wave reserves the right to change these terms and conditions or withdraw a discount or promotion at any time on reasonable notice.

6. Unless otherwise specified, all bookings made as part of any offer or promotion shall be subject to our Booking Terms and Conditions.

7. You are strictly prohibited from re-selling or transferring any surf sessions purchased as part of any offer or promotion without our prior written consent. Any breach of this condition will make any associated bookings void.

8. These terms and conditions are governed in accordance with the laws of England and Wales.

9. Promoter: Surf Bristol Limited, Registered Office at One Glass Wharf, Bristol, BS2 0ZX, registered number 10586504.

 

#SmileForTheWave Competition – Terms and Conditions

February 2023
These terms and conditions explain the rules for participating in our #SmileForTheWave Competition. Please read these carefully before entering the competition.
1. The ‘promoter’ of the #SmileForTheWave Competition is The Wave Group Limited, company number 10586504, with registered office One Glass Wharf, Bristol, United Kingdom BS2 0ZX referred to as ‘The Wave’.
2. The #SmileForTheWave Competition is open to all UK residents except employees of The Wave, their families, agents or any third party associated with the administration of the draw.
3. The #SmileForTheWave Competition is free to enter and entrants do not need to make any purchase. All entries must be submitted via Instagram.
4. To enter, entrants must post a photo captured by The Wave photography team to Instagram (other social media platforms will not be accepted.) Hashtag the post with #SmileForTheWave and tag @TheWave, and ensure that the post is made public.
5. The opening date for entries is 6:00am (GMT) on 11th February 2023.
6. The closing date for entries is 11.59pm (GMT) on 31st March 2023 (the “Closing Date”). Entries received after the Closing Date will not be accepted.
7. The Wave accepts no responsibility for entries that are lost or delayed for any reason or for entries not successfully submitted due to any kind of technical fault.
8. Over the seven week promotion period, there will be seven winners, each receiving a £25 gift card for The Wave, to be used on surf sessions, retail or food and beverages. Each week during the promotion period, The Wave will select a shortlist of images to share on The Wave social media for a poll. The Wave will use the results of the poll, and its own discretion, to select a winner. The winning image will be shared on The Wave’s social media channels, with the name of the entrant.
9. One winner will be notified each week by direct message with instructions on how to collect their £25 gift card prize on (or as near as possible) to the following dates: 23rd February 2023, 2nd March 2023, 9th March 2023, 30th March 2023, 6th April 2023. If a winner does not respond within 14 days of notification, then the winner’s prize will be forfeited. We will be entitled to select another winner in line with the process described above.
10. The use of the gift card will be subject to The Wave’s standard terms and conditions for Gift Cards and E-Vouchers from time to time.
11. In the unlikely event that the prize (or any one or more of its constituent elements) is unavailable, we reserve the right to provide a similar prize of equal or greater value.
12. The prize is non-exchangeable, non-transferable and no cash alternative is or will be offered.
13. Any decision of The Wave regarding any aspect of the prize draw will be final and binding. No correspondence or discussion will be entered into about it.
14. By entering this competition, you acknowledge that we may share your name and the photograph that you submit. You agree to the publication of the photograph and its use by us, without prior notice or compensation, in any way in which we see fit, including but not limited to film, broadcast, radio, TV, social media and any other media platforms, publications, future events and publicity. You acknowledge that we have the full right to sell and/or profit from the commercial use of such photographs.
15. The winner and their family may be asked to participate in publicity.
16. Personal data supplied in the course of entering the #SmileForTheWave competition will only be processed in accordance with our Privacy Policy and as explicitly stated in these terms and conditions.
17. By entering the #SmileForTheWave Competition, all participants agree to be bound by and comply with these terms and conditions. We reserve the right to refuse entry or to refuse to award the prize to anyone in breach of any of the terms and conditions referred to above.

bUNDLES PROMOTION JANUARY 2023

Last updated: December 2022

Big Waves Bundle.

1.This promotion is valid from Monday 2nd January 2023 until 23:59 on 31st January 2023.

2.The Big Waves Bundle cannot be used in conjunction with any other promotion or discount.

3.Except for cancellations during the “Cooling-Off Period” (see below), the Big Waves Bundle cannot be refunded or exchanged for cash.

4.The General Terms and Conditions for Promotions and Discounts apply to the Adult Big Waves Bundle and Child Big Waves Bundle. 

5.To participate in this promotion, simply purchase the Big Waves Bundle online. A PDF confirmation for the bundle will be sent to the email address you provide. There are instructions on this PDF Confirmation on how to access your Bundle Account.

6.Once the account has been set up for the bundle it will be credited with 4 surf sessions that can be used to book Advanced Plus, Expert Turns or Expert Barrels surf sessions.

7.The Big Waves Bundle can only be used to book Advanced Plus, Expert Turns or Expert Barrels surf sessions. All other surf sessions, lessons, activities and coaching are excluded from the promotion. If you have purchased an Adult Big Waves Bundle it can only be used to book adult surf sessions. If you have purchased a Child Big Waves Bundle it can only be used to book child surf sessions.

8.Bookings for surf sessions as part of the bundle must be made by 23:59 on 31st March 2023. Any surf sessions that have not been booked by this time will be removed from your account.

9.We cannot guarantee availability, so we strongly advise you to book your sessions as early as possible.

10.The Big Waves Bundle is for personal use only. Surf sessions booked as part of the Big Waves Bundle can only be redeemed by the person named on the account and cannot be transferred to another person without our prior written consent.

11.You are strictly prohibited from re-selling any surf sessions purchased as part of the Big Waves Bundle without our prior written consent. You are not permitted to combine any surf session with any hospitality, travel or accommodation service, merchandise or any other such package. You are not permitted to use any surf session as a competition prize. Any breach of this condition will make any associated bookings void.

12.If you need to change or cancel a booking made as part of the Big Waves Bundle, please contact our Customer Services team at least 7 days prior to your booked session and we will make every effort to change the booking for you. If we are unable to change your booking, we will credit the cancelled surf session to your account. If your request is received less than 7 days prior to the booked session, no refund or credit shall be provided, and we shall not be obliged to change your booking. No cash refunds will be available for bookings made as part of the Big Waves Bundle.

Reef Bundle

Last updated: December 2022

1.This promotion is valid from Monday 2nd January 2023 until 23:59 on 31st January 2023.

2.The Reef Bundle cannot be used in conjunction with any other promotion or discount.

3.Except for cancellations during the “Cooling-Off Period” (see below), the Reef Bundle cannot be refunded or exchanged for cash.

4.The General Terms and Conditions for Promotions and Discounts apply to the Adult Reef Bundle and Child Reef Bundle.

5.To participate in this promotion, simply purchase the Reef Bundle online. A PDF confirmation for the bundle will be sent to the email address you provide. There are instructions on this PDF Confirmation on how to access your Bundle Account.

6.Once the account has been set up for the bundle it will be credited with 4 surf sessions that can be used to book Waikiki, Intermediate or Advanced surf sessions.

7.The Reef Bundle can only be used to book Waikiki, Intermediate or Advanced surf sessions. All other surf sessions, lessons, activities and coaching are excluded from the promotion. If you have purchased an Adult Reef Bundle it can only be used to book adult surf sessions. If you have purchased a Child Reef Bundle it can only be used to book child surf sessions.

8.Bookings for surf sessions as part of the bundle must be made by 23:59 on 31st March 2023. Any surf sessions that have not been booked by this time will be removed from your account.

9.We cannot guarantee availability, so we strongly advise you to book your sessions as early as possible.

10.The Reef Bundle is for personal use only. Surf sessions booked as part of the Reef Bundle can only be redeemed by the person named on the account and cannot be transferred to another person without our prior written consent.

11.You are strictly prohibited from re-selling any surf sessions purchased as part of the Reef Bundle without our prior written consent. You are not permitted to combine any surf session with any hospitality, travel or accommodation service, merchandise or any other such package. You are not permitted to use any surf session as a competition prize. Any breach of this condition will make any associated bookings void.

12.If you need to change or cancel a booking made as part of the Reef Bundle, please contact our Customer Services team at least 7 days prior to your booked session and we will make every effort to change the booking for you. If we are unable to change your booking, we will credit the cancelled surf session to your account. If your request is received less than 7 days prior to the booked session, no refund or credit shall be provided, and we shall not be obliged to change your booking. No cash refunds will be available for bookings made as part of the Reef Bundle.

Beginner Bundle

Last updated: December 2022

1.This promotion is valid from Monday 2nd January 2023 until 23:59 on 31st January 2023.

2.The Beginner Bundle cannot be used in conjunction with any other promotion or discount.

3.Except for cancellations during the “Cooling-Off Period” (see below), the Beginner Bundle cannot be refunded or exchanged for cash.

4.The General Terms and Conditions for Promotions and Discounts apply to the Adult Beginner Bundle and Child Beginner Bundle.

5.To participate in this promotion, simply purchase the Beginner Bundle online. A PDF confirmation for the bundle will be sent to the email address you provide. There are instructions on this PDF Confirmation on how to access your Bundle Account.

6.Once the account has been set up for the bundle it will be credited with 4 surf sessions that can be used to book either Beginner Lessons or Beginner Surf Sessions.

7.The Beginner Bundle can only be used to book Beginner Lessons or Beginner Surf Sessions. All other surf sessions, lessons, activities and coaching are excluded from the promotion. If you have purchased an Adult Beginner Bundle it can only be used to book adult surf sessions or lessons. If you have purchased a Child Beginner Bundle it can only be used to book child surf sessions or lessons.

8.Bookings for surf sessions or lessons as part of the bundle must be made by 23:59 on 31st March 2023. Any surf sessions or lessons that have not been booked by this time will be removed from your account.

9.We cannot guarantee availability, so we strongly advise you to book your sessions as early as possible.

10.The Beginner Bundle is for personal use only. Surf sessions or lessons booked as part of the Beginner Bundle can only be redeemed by the person named on the account and cannot be transferred to another person without our prior written consent.

11.You are strictly prohibited from re-selling any surf sessions purchased as part of the Beginner Bundle without our prior written consent. You are not permitted to combine any surf session with any hospitality, travel or accommodation service, merchandise or any other such package. You are not permitted to use any surf session as a competition prize. Any breach of this condition will make any associated bookings void.

12.If you need to change or cancel a booking made as part of the Beginner Bundle, please contact our Customer Services team at least 7 days prior to your booked session and we will make every effort to change the booking for you. If we are unable to change your booking, we will credit the cancelled surf session to your account. If your request is received less than 7 days prior to the booked session, no refund or credit shall be provided, and we shall not be obliged to change your booking. No cash refunds will be available for bookings made as part of the Beginner Bundle.

Cancellation and Refunds

The purchaser of a Big Waves Bundle, Beginner Bundle, or Reef Bundle is entitled to a 14-day “cooling-off” period. If you wish to return your bundle, please email hello@thewave.com within 14 days of purchase with a copy of your original receipt and we will issue you with a full refund.

Bundles promotion 2022

Last updated: September 2022.

Big Wave Experience Bundle.

1.This promotion is valid from Thursday 15th September 2022 until 23:59 on 31st October 2022.

2.The Big Waves Bundle cannot be used in conjunction with any other promotion or discount.

3.Except for cancellations during the “Cooling-Off Period” (see below), the Big Waves Bundle cannot be refunded or exchanged for cash.

4.The General Terms and Conditions for Promotions and Discounts apply to the Big Waves Bundle 6 Surfs, Big Waves Bundle 12 Surfs, Big Waves Bundle 18 Surfs.

5.To participate in this promotion, simply purchase the Big Waves Bundle online. A PDF confirmation for the bundle will be sent to the email address you provide. There are instructions on this PDF Confirmation on how to access your Bundle Account.

6.Once the account has been set up for the bundle it will be credited with your chosen number of surf sessions (6, 12 or 18) that can be used to book Advanced Plus, Expert Turns or Expert Barrels surf sessions.

7.The Big Waves Bundle can only be used to book Advanced Plus, Expert Turns or Expert Barrels surf sessions. All other surf sessions, lessons, activities and coaching are excluded from the promotion.

8.Bookings for surf sessions as part of the bundle must be made by 23:59 on 31st October 2023. Any surf sessions that have not been booked by this time will be removed from your account.

9.We cannot guarantee availability, so we strongly advise you to book your sessions as early as possible.

10.The Big Waves Bundle is for personal use only. Surf sessions booked as part of the Big Waves Bundle can only be redeemed by the person named on the account and cannot be transferred to another person without our prior written consent.

11.You are strictly prohibited from re-selling any surf sessions purchased as part of the Big Waves Bundle without our prior written consent. You are not permitted to combine any surf session with any hospitality, travel or accommodation service, merchandise or any other such package. You are not permitted to use any surf session as a competition prize. Any breach of this condition will make any associated bookings void.

12.If you need to change or cancel a booking made as part of the Big Waves Bundle, please contact our Customer Services team at least 7 days prior to your booked session and we will make every effort to change the booking for you. If we are unable to change your booking, we will credit the cancelled surf session to your account. If your request is received less than 7 days prior to the booked session, no refund or credit shall be provided, and we shall not be obliged to change your booking. No cash refunds will be available for bookings made as part of the Big Waves Bundle.

Reef Experience Bundle

Last updated: September 2022

1.This promotion is valid from Thursday 15th September 2022 until 23:59 on 31st October 2022.

2.The Reef Bundle cannot be used in conjunction with any other promotion or discount.

3.Except for cancellations during the “Cooling-Off Period” (see below), the Reef Bundle cannot be refunded or exchanged for cash.

4.The General Terms and Conditions for Promotions and Discounts apply to the Reef Bundle Adult 6 Surfs, Reef Bundle Child 6 Surfs, Reef Bundle Adult 12 Surfs, Reef Bundle Child 12 Surfs, Reef Bundle Adult 18 Surfs and Reef Bundle Child 18 Surfs.

5.To participate in this promotion, simply purchase the Reef Bundle online. A PDF confirmation for the bundle will be sent to the email address you provide. There are instructions on this PDF Confirmation on how to access your Bundle Account.

6.Once the account has been set up for the bundle it will be credited with your chosen number of surf sessions (6, 12 or 18) that can be used to book Waikiki, Intermediate or Advanced surf sessions.

7.The Reef Bundle can only be used to book Waikiki, Intermediate or Advanced surf sessions. All other surf sessions, lessons, activities and coaching are excluded from the promotion. If you have purchased an Adult Reef Bundle it can only be used to book adult surf sessions. If you have purchased a Child Reef Bundle it can only be used to book child surf sessions.

8.Bookings for surf sessions as part of the bundle must be made by 23:59 on 31st October 2023. Any surf sessions that have not been booked by this time will be removed from your account.

9.Any surf sessions that have not been booked by this time will be removed from your account.

10.We cannot guarantee availability, so we strongly advise you to book your sessions as early as possible.

11.The Reef Bundle is for personal use only. Surf sessions booked as part of the Reef Bundle can only be redeemed by the person named on the account and cannot be transferred to another person without our prior written consent.

12.You are strictly prohibited from re-selling any surf sessions purchased as part of the Reef Bundle without our prior written consent. You are not permitted to combine any surf session with any hospitality, travel or accommodation service, merchandise or any other such package. You are not permitted to use any surf session as a competition prize. Any breach of this condition will make any associated bookings void.

13.If you need to change or cancel a booking made as part of the Reef Bundle, please contact our Customer Services team at least 7 days prior to your booked session and we will make every effort to change the booking for you. If we are unable to change your booking, we will credit the cancelled surf session to your account. If your request is received less than 7 days prior to the booked session, no refund or credit shall be provided, and we shall not be obliged to change your booking. No cash refunds will be available for bookings made as part of the Reef Bundle.

Cancellation and Refunds

The purchaser of a Big Waves Bundle, Beginner Bundle, or Reef Bundle is entitled to a 14-day “cooling-off” period. If you wish to return your bundle, please email hello@thewave.com within 14 days of purchase with a copy of your original receipt and we will issue you with a full refund.

Surf session promotion 27th december 2021 – 1st February 2022

1.This promotion is valid for all online surf bookings from Monday 27 December until the 23:59 on Tuesday 1st February 23.59.

2.This promotion is only valid for transactions including two or more surfs. Two or three surfs bought in one transaction will have a 20% discount applied to the total amount of the transaction. Four or more surfs bought in one transaction will have 25% discount applied to the total amount of the transaction.

3.Play In The Bay is excluded from the offer. 

4.To participate in the offer, enter the promotional code when requested during the booking process.

5.For transactions with two or three surfs, use the code SURF20.

6.For transactions with four or more surfs, use the code SURF25.

7.This code will automatically deduct the correct percentage of discount from the total value of your transaction. 

8.No other promotions and/or discount offers can be used in conjunction with this offer.

9.Should you need to re-arrange your booking as allowed by our general terms and conditions, the discounted value of your surf will be used as credit towards the full value of your newly chosen surf.

10.Where this total value is more than your credit, you will be required to pay the additional amount to confirm this new booking.

11.Where this total value is less than your credit, you will be issued a gift voucher to the amount that you have remaining.

12.If your booking is cancelled by The Wave as outlined in our general terms and conditions, you will receive a gift voucher to the discounted value of that surf session. This is valid for 12 months from the point of issue and can be used as per our gift voucher terms and conditions.

13.All other general terms and conditions for promotions and discounts apply to this offer.

Bundles Promotion 2021

Bundles Promotion Autumn 2021 On Sale Between Monday 4th October – 1st November 2021

Big Waves Bundle

1.The Big Waves Bundle cannot be used in conjunction with any other promotion or discount.

2.The General Terms and Conditions for Promotions and Discounts apply to the Big Waves Bundle.

3.To participate in this promotion, simply purchase the Big Waves Bundle online. A PDF for the bundle will be sent to the email address you provide. There are instructions on this PDF on how to access your bundle account.

4.Once the account has been set up for the bundle it will be credited with six surf sessions that can be used to book Advanced Plus or Expert setting sessions.

5.The Big Waves Bundle can only be used to book Advanced Plus or Expert setting sessions. All other surf sessions, activities and coaching are excluded from the promotion.

6.You can only redeem 1 bundle session per booking.

7.Surf sessions as part of the bundle must be used by 23:59 on 31 December 2022. Any surf sessions that have not been used by this time will be removed from your account.

8.We cannot guarantee availability, so we strongly advise you to book your sessions as early as possible.

9.The Big Waves Bundle is for personal use only. Surf sessions booked as part of the Big Waves Bundle can only be redeemed by the person named on the account and cannot be transferred to another person without our prior written consent.

10.You are strictly prohibited from re-selling any surf sessions purchased as part of the Big Waves Bundle without our prior written consent. You are not permitted to combine any surf session with any hospitality, travel or accommodation service, merchandise or any other such package. You are not permitted to use any surf session as a competition prize. Any breach of this condition will make any associated bookings void.

11.If you need to change or cancel a booking made as part of the Big Waves Bundle, please contact our Customer Services team at least 7 days prior to your booked session and we will make every effort to change the booking for you. If we are unable to change your booking, we will credit the cancelled surf session to your account. If your request is received less than 7 days prior to the booked session, no refund or credit shall be provided, and we shall not be obliged to change your booking. No cash refunds will be available for bookings made as part of the Big Waves Bundle.

Reef Bundle

1.The Reef Bundle cannot be used in conjunction with any other promotion or discount.

2.The General Terms and Conditions for Promotions and Discounts apply to the Reef Bundle.

3.To participate in this promotion, simply purchase the Reef Bundle online. A PDF for the bundle will be sent to the email address you provide. There are instructions on this PDF on how to access your bundle account.

4.Once the account has been set up for the bundle it will be credited with six surf sessions that can be used to book Waikiki, Intermediate and Advanced surf sessions.

5.The Reef Bundle can only be used to book Waikiki, Intermediate and Advanced surf sessions. All other surf sessions, activities and coaching are excluded from the promotion. 6.If you have purchased an Adult Reef Bundle it can only be used to book adult surf sessions. If you have purchased a Child Reef Bundle it can only be used to book child surf sessions.

7.You can only redeem 1 bundle session per booking.

8.Surf sessions as part of the bundle must be used by 23:59 on 31 December 2022. Any surf sessions that have not been used by this time will be removed from your account.

9.We cannot guarantee availability, so we strongly advise you to book your sessions as early as possible.

10.The Reef Bundle is for personal use only. Surf sessions booked as part of the Reef Bundle can only be redeemed by the person named on the account and cannot be transferred to another person without our prior written consent.

11.You are strictly prohibited from re-selling any surf sessions purchased as part of the Reef Bundle without our prior written consent. You are not permitted to combine any surf session with any hospitality, travel or accommodation service, merchandise or any other such package. You are not permitted to use any surf session as a competition prize. Any breach of this condition will make any associated bookings void.

12.If you need to change or cancel a booking made as part of the Reef Bundle, please contact our Customer Services team at least 7 days prior to your booked session and we will make every effort to change the booking for you. If we are unable to change your booking, we will credit the cancelled surf session to your account. If your request is received less than 7 days prior to the booked session, no refund or credit shall be provided, and we shall not be obliged to change your booking. No cash refunds will be available for bookings made as part of the Reef Bundle.

Beginner Bundle

1.The Beginner Bundle cannot be used in conjunction with any other promotion or discount.

2.The General Terms and Conditions for Promotions and Discounts apply to the Beginner Bundle.

3.To participate in this promotion, simply purchase the Beginner Bundle online. A PDF for the bundle will be sent to the email address you provide. There are instructions on this PDF on how to access your bundle account.

4.Once the account has been set up for the bundle it will be credited with six surf sessions that can be used to book Beginner Lesson, Beginner Open Surf, Waikiki Lesson and Waikiki Surf Session.

5.The Beginner Bundle can only be used to book Beginner Lesson, Beginner Open Surf, Waikiki Lesson and Waikiki Surf Session. All other surf sessions, activities and coaching are excluded from the promotion. . If you have purchased an Adult Beginner Bundle it can only be used to book adult surf sessions or lessons. If you have purchased a Child 6.Beginner Bundle it can only be used to book child surf sessions or lessons.

7.You can only redeem 1 bundle session per booking.

8.Surf sessions as part of the bundle must be used by 23:59 on 31 December 2022. Any surf sessions that have not been used by this time will be removed from your account.

9.We cannot guarantee availability, so we strongly advise you to book your sessions as early as possible.

10.The Beginner Bundle is for personal use only. Surf sessions booked as part of the Beginner Bundle can only be redeemed by the person named on the account and cannot be transferred to another person without our prior written consent.

11.You are strictly prohibited from re-selling any surf sessions purchased as part of the Beginner Bundle without our prior written consent. You are not permitted to combine any surf session with any hospitality, travel or accommodation service, merchandise or any other such package. You are not permitted to use any surf session as a competition prize. Any breach of this condition will make any associated bookings void.

12.If you need to change or cancel a booking made as part of the Beginner Bundle, please contact our Customer Services team at least 7 days prior to your booked session and we will make every effort to change the booking for you. If we are unable to change your booking, we will credit the cancelled surf session to your account. If your request is received less than 7 days prior to the booked session, no refund or credit shall be provided, and we shall not be obliged to change your booking. No cash refunds will be available for bookings made as part of the Beginner Bundle.

Cancellation and Refunds

The purchaser of a Big Waves Bundle, Beginner Bundle, or Reef Bundle is entitled to a 14-day “cooling-off” period. If you wish to return your bundle, please email hello@thewave.com within 14 days of purchase with a copy of your original receipt and we will issue you with a full refund.

Bundles Promotion 2020

Big Waves Bundle

1.The Big Waves Bundle cannot be used in conjunction with any other promotion or discount.

2.Except for cancellations during the “Cooling-Off Period” (see below – Cancellation and Refunds), the Big Waves Bundle cannot be refunded or exchanged for cash.

3.The General Terms and Conditions for Promotions and Discounts apply to the Big Waves Bundle.

4.To participate in this promotion, simply purchase the Big Waves Bundle online or over the phone. An e-gift voucher for the bundle will be sent to the email address you provide. You can then either log-on and set up an account for the bundle, or if you have purchased the bundle for someone else, send the e-gift voucher for the bundle to the intended recipient, who can register the account.

5.Once the account has been set up for the bundle it will be credited with six surf sessions that can be used to book Expert or Advanced Plus surf sessions.

6.The Big Waves Bundle can only be used to book Expert or Advanced Plus surf sessions. All other surf sessions, activities and coaching are excluded from the promotion. If you have purchased an Adult Big Waves Bundle it can only be used to book adult surf sessions. If you have purchased a Child Big Waves Bundle it can only be used to book child surf sessions.

7.Bookings for surf sessions as part of the bundle must be made by 23:59 on 31 March 2022. Any surf sessions that have not been booked by this time will be removed from your account.

8.We cannot guarantee availability, so we strongly advise you to book your sessions as early as possible.

9.The Big Waves Bundle is for personal use only. Surf sessions booked as part of the Big Waves Bundle can only be redeemed by the person named on the account and cannot be transferred to another person without our prior written consent.

10.You are strictly prohibited from re-selling any surf sessions purchased as part of the Big Waves Bundle without our prior written consent. You are not permitted to combine any surf session with any hospitality, travel or accommodation service, merchandise or any other such package. You are not permitted to use any surf session as a competition prize. Any breach of this condition will make any associated bookings void.

11.If you need to change or cancel a booking made as part of the Big Waves Bundle, please contact our Customer Services team at least 7 days prior to your booked session and we will make every effort to change the booking for you. If we are unable to change your booking, we will credit the cancelled surf session to your account. If your request is received less than 7 days prior to the booked session, no refund or credit shall be provided, and we shall not be obliged to change your booking. No cash refunds will be available for bookings made as part of the Big Waves Bundle.

Reef Bundle

1.The Reef Bundle cannot be used in conjunction with any other promotion or discount.

2.Except for cancellations during the “Cooling-Off Period” (see below – Cancellation and Refunds), the Reef Bundle cannot be refunded or exchanged for cash.

3.The General Terms and Conditions for Promotions and Discounts apply to the Reef Bundle.

4.To participate in this promotion, simply purchase the Reef Bundle online or over the phone. An e-gift voucher for the bundle will be sent to the email address you provide. 5.You can then either log-on and set up an account for the bundle, or if you have purchased the bundle for someone else, send the e-gift voucher for the bundle to the intended recipient, who can register the account.

6.Once the account has been set up for the bundle it will be credited with six surf sessions that can be used to book Waikiki, Intermediate or Advanced surf sessions.

7.The Reef Bundle can only be used to book Waikiki, Intermediate or Advanced surf sessions. All other surf sessions, activities and coaching are excluded from the promotion. If you have purchased an Adult Reef Bundle it can only be used to book adult surf sessions. If you have purchased a Child Reef Bundle it can only be used to book child surf sessions.

8.Bookings for surf sessions as part of the bundle must be made by 23:59 on March 2022. Any surf sessions that have not been booked by this time will be removed from your account.

9.We cannot guarantee availability, so we strongly advise you to book your sessions as early as possible.

10.The Reef Bundle is for personal use only. Surf sessions booked as part of the Reef Bundle can only be redeemed by the person named on the account and cannot be transferred to another person without our prior written consent.

11.You are strictly prohibited from re-selling any surf sessions purchased as part of the Reef Bundle without our prior written consent. You are not permitted to combine any surf session with any hospitality, travel or accommodation service, merchandise or any other such package. You are not permitted to use any surf session as a competition prize. Any breach of this condition will make any associated bookings void.

12.If you need to change or cancel a booking made as part of the Reef Bundle, please contact our Customer Services team at least 7 days prior to your booked session and we will make every effort to change the booking for you. If we are unable to change your booking, we will credit the cancelled surf session to your account. If your request is received less than 7 days prior to the booked session, no refund or credit shall be provided, and we shall not be obliged to change your booking. No cash refunds will be available for bookings made as part of the Reef Bundle.

Beginner Bundle

1.The Beginner Bundle cannot be used in conjunction with any other promotion or discount.

2.Except for cancellations during the “Cooling-Off Period” (see below – Cancellation and Refunds), the Beginner Bundle cannot be refunded or exchanged for cash.

3.The General Terms and Conditions for Promotions and Discounts apply to the Beginner Bundle.

4.To participate in this promotion, simply purchase the Beginner Bundle online or over the phone. An e-gift voucher for the bundle will be sent to the email address you provide. You can then either log-on and set up an account for the bundle, or if you have purchased the bundle for someone else, send the e-gift voucher for the bundle to the intended recipient, who can register the account.

5.Once the account has been set up for the bundle it will be credited with six surf sessions that can be used to book Beginner Lessons, Beginner Sessions and Waikiki surf sessions.

6.You must always choose the most appropriate session for your ability. We cannot guarantee that any participant will progress from beginner surf sessions to Waikiki surf sessions as a result of purchasing the Beginner Bundle.

7.The Beginner Bundle can only be used to book beginner surf lessons, beginner open surf sessions or Waikiki surf sessions. All other surf sessions, activities and coaching are excluded from the promotion. If you have purchased an Adult Beginner Bundle it can only be used to book adult surf sessions. If you have purchased a Child Beginner Bundle it can only be used to book child surf sessions.

8.Bookings for surf sessions as part of the bundle must be made by 23:59 on 31 March 2022. Any surf sessions that have not been booked by this time will be removed from your account.

9.We cannot guarantee availability, so we strongly advise you to book your sessions as early as possible.

10.The Beginner Bundle is for personal use only. Surf sessions booked as part of the Beginner Bundle can only be redeemed by the person named on the account and cannot be transferred to another person without our prior written consent.

11.You are strictly prohibited from re-selling any surf sessions purchased as part of the Beginner Bundle without our prior written consent. You are not permitted to combine any surf session with any hospitality, travel or accommodation service, merchandise or any other such package. You are not permitted to use any surf session as a competition prize. Any breach of this condition will make any associated bookings void.

12.If you need to change or cancel a booking made as part of the Beginner Bundle, please contact our Customer Services team at least 7 days prior to your booked session and we will make every effort to change the booking for you. If we are unable to change your booking, we will credit the cancelled surf session to your account. If your request is received less than 7 days prior to the booked session, no refund or credit shall be provided, and we shall not be obliged to change your booking. No cash refunds will be available for bookings made as part of the Beginner Bundle.

Cancellation and Refunds

The purchaser of a Big Waves Bundle, Beginner Bundle, or Reef Bundle is entitled to a 14-day “cooling-off” period. If you wish to return your bundle, please email hello@thewave.com within 14 days of purchase with a copy of your original receipt and we will issue you with a full refund.