General Terms and Conditions for Promotions and Discounts

Last updated October 2021

 

  • Unless otherwise specified, promotions and/or discount offers cannot be used in conjunction with any other offer.
  • Selected surf sessions may be excluded; please see details of the offer or promotion for further information.
  • Any refunds / cancellations will take into account the discount applied as part of the offer; please see details of the offer or promotion for further information.
  • The Wave reserves the right to decline to accept a booking where, in its reasonable opinion, a promotion or discount is invalid for the booking being made.
  • The Wave reserves the right to change these terms and conditions or withdraw a discount or promotion at any time on reasonable notice.
  • Unless otherwise specified, all bookings made as part of any offer or promotion shall be subject to our Booking Terms and Conditions.
  • You are strictly prohibited from re-selling or transferring any surf sessions purchased as part of any offer or promotion without our prior written consent. Any breach of this condition will make any associated bookings void.
  • These terms and conditions are governed in accordance with the laws of England and Wales.
  • Promoter: Surf Bristol Limited, Registered Office at One Glass Wharf, Bristol, BS2 0ZX, registered number 10586504.

 

Gift Voucher Promotion

  • This promotion is valid for all e-gift vouchers of £100 or more purchased between Wednesday 2nd December 2020 and Sunday 6th December 2020.
  • To participate in this promotion, simply purchase your e-gift vouchers online in the usual way. If you spend £100 or more, we will send an additional e-gift voucher for an amount equal to 20% of the amount purchased to the email address you provide within 7 days of your purchase.
  • No cash alternative is available.
  • The closing date of the promotion is 23:59 on Sunday 6th December 2020. All purchases made outside this time-period will not qualify.
  • The Wave Gift Card and E-Gift Voucher Terms and Conditions apply to your purchase.

 

Bundles Promotion 2021

Bundles Promotion Autumn 2021 On Sale Between Monday 4th October – 1st November 2021

 

Big Waves Bundle

  • The Big Waves Bundle cannot be used in conjunction with any other promotion or discount.
  • The General Terms and Conditions for Promotions and Discounts apply to the Big Waves Bundle.
  • To participate in this promotion, simply purchase the Big Waves Bundle online. A PDF for the bundle will be sent to the email address you provide. There are instructions on this PDF on how to access your bundle account.
  • Once the account has been set up for the bundle it will be credited with six surf sessions that can be used to book Advanced Plus or Expert setting sessions.
  • The Big Waves Bundle can only be used to book Advanced Plus or Expert setting sessions. All other surf sessions, activities and coaching are excluded from the promotion.
  • You can only redeem 1 bundle session per booking.
  • Surf sessions as part of the bundle must be used by 23:59 on 31 December 2022. Any surf sessions that have not been used by this time will be removed from your account.
  • We cannot guarantee availability, so we strongly advise you to book your sessions as early as possible.
  • The Big Waves Bundle is for personal use only. Surf sessions booked as part of the Big Waves Bundle can only be redeemed by the person named on the account and cannot be transferred to another person without our prior written consent.
  • You are strictly prohibited from re-selling any surf sessions purchased as part of the Big Waves Bundle without our prior written consent. You are not permitted to combine any surf session with any hospitality, travel or accommodation service, merchandise or any other such package. You are not permitted to use any surf session as a competition prize. Any breach of this condition will make any associated bookings void.
  • If you need to change or cancel a booking made as part of the Big Waves Bundle, please contact our Customer Services team at least 7 days prior to your booked session and we will make every effort to change the booking for you. If we are unable to change your booking, we will credit the cancelled surf session to your account. If your request is received less than 7 days prior to the booked session, no refund or credit shall be provided, and we shall not be obliged to change your booking. No cash refunds will be available for bookings made as part of the Big Waves Bundle.

 

Reef Bundle

  • The Reef Bundle cannot be used in conjunction with any other promotion or discount.
  • The General Terms and Conditions for Promotions and Discounts apply to the Reef Bundle.
  • To participate in this promotion, simply purchase the Reef Bundle online. A PDF for the bundle will be sent to the email address you provide. There are instructions on this PDF on how to access your bundle account.
  • Once the account has been set up for the bundle it will be credited with six surf sessions that can be used to book Waikiki, Intermediate and Advanced surf sessions.
  • The Reef Bundle can only be used to book Waikiki, Intermediate and Advanced surf sessions. All other surf sessions, activities and coaching are excluded from the promotion. If you have purchased an Adult Reef Bundle it can only be used to book adult surf sessions. If you have purchased a Child Reef Bundle it can only be used to book child surf sessions.
  • You can only redeem 1 bundle session per booking.
  • Surf sessions as part of the bundle must be used by 23:59 on 31 December 2022. Any surf sessions that have not been used by this time will be removed from your account.
  • We cannot guarantee availability, so we strongly advise you to book your sessions as early as possible.
  • The Reef Bundle is for personal use only. Surf sessions booked as part of the Reef Bundle can only be redeemed by the person named on the account and cannot be transferred to another person without our prior written consent.
  • You are strictly prohibited from re-selling any surf sessions purchased as part of the Reef Bundle without our prior written consent. You are not permitted to combine any surf session with any hospitality, travel or accommodation service, merchandise or any other such package. You are not permitted to use any surf session as a competition prize. Any breach of this condition will make any associated bookings void.
  • If you need to change or cancel a booking made as part of the Reef Bundle, please contact our Customer Services team at least 7 days prior to your booked session and we will make every effort to change the booking for you. If we are unable to change your booking, we will credit the cancelled surf session to your account. If your request is received less than 7 days prior to the booked session, no refund or credit shall be provided, and we shall not be obliged to change your booking. No cash refunds will be available for bookings made as part of the Reef Bundle.

 

Beginner Bundle

  • The Beginner Bundle cannot be used in conjunction with any other promotion or discount.
  • The General Terms and Conditions for Promotions and Discounts apply to the Beginner Bundle.
  • To participate in this promotion, simply purchase the Beginner Bundle online. A PDF for the bundle will be sent to the email address you provide. There are instructions on this PDF on how to access your bundle account.
  • Once the account has been set up for the bundle it will be credited with six surf sessions that can be used to book Beginner Lesson, Beginner Open Surf, Waikiki Lesson and Waikiki Surf Session.
  • The Beginner Bundle can only be used to book Beginner Lesson, Beginner Open Surf, Waikiki Lesson and Waikiki Surf Session. All other surf sessions, activities and coaching are excluded from the promotion. . If you have purchased an Adult Beginner Bundle it can only be used to book adult surf sessions or lessons. If you have purchased a Child Beginner Bundle it can only be used to book child surf sessions or lessons.
  • You can only redeem 1 bundle session per booking.
  • Surf sessions as part of the bundle must be used by 23:59 on 31 December 2022. Any surf sessions that have not been used by this time will be removed from your account.
  • We cannot guarantee availability, so we strongly advise you to book your sessions as early as possible.
  • The Beginner Bundle is for personal use only. Surf sessions booked as part of the Beginner Bundle can only be redeemed by the person named on the account and cannot be transferred to another person without our prior written consent.
  • You are strictly prohibited from re-selling any surf sessions purchased as part of the Beginner Bundle without our prior written consent. You are not permitted to combine any surf session with any hospitality, travel or accommodation service, merchandise or any other such package. You are not permitted to use any surf session as a competition prize. Any breach of this condition will make any associated bookings void.
  • If you need to change or cancel a booking made as part of the Beginner Bundle, please contact our Customer Services team at least 7 days prior to your booked session and we will make every effort to change the booking for you. If we are unable to change your booking, we will credit the cancelled surf session to your account. If your request is received less than 7 days prior to the booked session, no refund or credit shall be provided, and we shall not be obliged to change your booking. No cash refunds will be available for bookings made as part of the Beginner Bundle.

 

Cancellation and Refunds

The purchaser of a Big Waves Bundle, Beginner Bundle, or Reef Bundle is entitled to a 14-day “cooling-off” period. If you wish to return your bundle, please email hello@thewave.com within 14 days of purchase with a copy of your original receipt and we will issue you with a full refund.

 

Bundles Promotion 2020

Big Waves Bundle

  • The Big Waves Bundle cannot be used in conjunction with any other promotion or discount.
  • Except for cancellations during the “Cooling-Off Period” (see below – Cancellation and Refunds), the Big Waves Bundle cannot be refunded or exchanged for cash.
  • The General Terms and Conditions for Promotions and Discounts apply to the Big Waves Bundle.
  • To participate in this promotion, simply purchase the Big Waves Bundle online or over the phone. An e-gift voucher for the bundle will be sent to the email address you provide. You can then either log-on and set up an account for the bundle, or if you have purchased the bundle for someone else, send the e-gift voucher for the bundle to the intended recipient, who can register the account.
  • Once the account has been set up for the bundle it will be credited with six surf sessions that can be used to book Expert or Advanced Plus surf sessions.
  • The Big Waves Bundle can only be used to book Expert or Advanced Plus surf sessions. All other surf sessions, activities and coaching are excluded from the promotion. If you have purchased an Adult Big Waves Bundle it can only be used to book adult surf sessions. If you have purchased a Child Big Waves Bundle it can only be used to book child surf sessions.
  • Bookings for surf sessions as part of the bundle must be made by 23:59 on 31 March 2022. Any surf sessions that have not been booked by this time will be removed from your account.
  • We cannot guarantee availability, so we strongly advise you to book your sessions as early as possible.
  • The Big Waves Bundle is for personal use only. Surf sessions booked as part of the Big Waves Bundle can only be redeemed by the person named on the account and cannot be transferred to another person without our prior written consent.
  • You are strictly prohibited from re-selling any surf sessions purchased as part of the Big Waves Bundle without our prior written consent. You are not permitted to combine any surf session with any hospitality, travel or accommodation service, merchandise or any other such package. You are not permitted to use any surf session as a competition prize. Any breach of this condition will make any associated bookings void.
  • If you need to change or cancel a booking made as part of the Big Waves Bundle, please contact our Customer Services team at least 7 days prior to your booked session and we will make every effort to change the booking for you. If we are unable to change your booking, we will credit the cancelled surf session to your account. If your request is received less than 7 days prior to the booked session, no refund or credit shall be provided, and we shall not be obliged to change your booking. No cash refunds will be available for bookings made as part of the Big Waves Bundle.

 

Reef Bundle

  • The Reef Bundle cannot be used in conjunction with any other promotion or discount.
  • Except for cancellations during the “Cooling-Off Period” (see below – Cancellation and Refunds), the Reef Bundle cannot be refunded or exchanged for cash.
  • The General Terms and Conditions for Promotions and Discounts apply to the Reef Bundle.
  • To participate in this promotion, simply purchase the Reef Bundle online or over the phone. An e-gift voucher for the bundle will be sent to the email address you provide. You can then either log-on and set up an account for the bundle, or if you have purchased the bundle for someone else, send the e-gift voucher for the bundle to the intended recipient, who can register the account.
  • Once the account has been set up for the bundle it will be credited with six surf sessions that can be used to book Waikiki, Intermediate or Advanced surf sessions.
  • The Reef Bundle can only be used to book Waikiki, Intermediate or Advanced surf sessions. All other surf sessions, activities and coaching are excluded from the promotion. If you have purchased an Adult Reef Bundle it can only be used to book adult surf sessions. If you have purchased a Child Reef Bundle it can only be used to book child surf sessions.
  • Bookings for surf sessions as part of the bundle must be made by 23:59 on March 2022. Any surf sessions that have not been booked by this time will be removed from your account.
  • We cannot guarantee availability, so we strongly advise you to book your sessions as early as possible.
  • The Reef Bundle is for personal use only. Surf sessions booked as part of the Reef Bundle can only be redeemed by the person named on the account and cannot be transferred to another person without our prior written consent.
  • You are strictly prohibited from re-selling any surf sessions purchased as part of the Reef Bundle without our prior written consent. You are not permitted to combine any surf session with any hospitality, travel or accommodation service, merchandise or any other such package. You are not permitted to use any surf session as a competition prize. Any breach of this condition will make any associated bookings void.
  • If you need to change or cancel a booking made as part of the Reef Bundle, please contact our Customer Services team at least 7 days prior to your booked session and we will make every effort to change the booking for you. If we are unable to change your booking, we will credit the cancelled surf session to your account. If your request is received less than 7 days prior to the booked session, no refund or credit shall be provided, and we shall not be obliged to change your booking. No cash refunds will be available for bookings made as part of the Reef Bundle.

 

Beginner Bundle

  • The Beginner Bundle cannot be used in conjunction with any other promotion or discount.
  • Except for cancellations during the “Cooling-Off Period” (see below – Cancellation and Refunds), the Beginner Bundle cannot be refunded or exchanged for cash.
  • The General Terms and Conditions for Promotions and Discounts apply to the Beginner Bundle.
  • To participate in this promotion, simply purchase the Beginner Bundle online or over the phone. An e-gift voucher for the bundle will be sent to the email address you provide. You can then either log-on and set up an account for the bundle, or if you have purchased the bundle for someone else, send the e-gift voucher for the bundle to the intended recipient, who can register the account.
  • Once the account has been set up for the bundle it will be credited with six surf sessions that can be used to book Beginner Lessons, Beginner Sessions and Waikiki surf sessions.
  • You must always choose the most appropriate session for your ability. We cannot guarantee that any participant will progress from beginner surf sessions to Waikiki surf sessions as a result of purchasing the Beginner Bundle.
  • The Beginner Bundle can only be used to book beginner surf lessons, beginner open surf sessions or Waikiki surf sessions. All other surf sessions, activities and coaching are excluded from the promotion. If you have purchased an Adult Beginner Bundle it can only be used to book adult surf sessions. If you have purchased a Child Beginner Bundle it can only be used to book child surf sessions.
  • Bookings for surf sessions as part of the bundle must be made by 23:59 on 31 March 2022. Any surf sessions that have not been booked by this time will be removed from your account.
  • We cannot guarantee availability, so we strongly advise you to book your sessions as early as possible.
  • The Beginner Bundle is for personal use only. Surf sessions booked as part of the Beginner Bundle can only be redeemed by the person named on the account and cannot be transferred to another person without our prior written consent.
  • You are strictly prohibited from re-selling any surf sessions purchased as part of the Beginner Bundle without our prior written consent. You are not permitted to combine any surf session with any hospitality, travel or accommodation service, merchandise or any other such package. You are not permitted to use any surf session as a competition prize. Any breach of this condition will make any associated bookings void.
  • If you need to change or cancel a booking made as part of the Beginner Bundle, please contact our Customer Services team at least 7 days prior to your booked session and we will make every effort to change the booking for you. If we are unable to change your booking, we will credit the cancelled surf session to your account. If your request is received less than 7 days prior to the booked session, no refund or credit shall be provided, and we shall not be obliged to change your booking. No cash refunds will be available for bookings made as part of the Beginner Bundle.

 

Cancellation and Refunds

The purchaser of a Big Waves Bundle, Beginner Bundle, or Reef Bundle is entitled to a 14-day “cooling-off” period. If you wish to return your bundle, please email hello@thewave.com within 14 days of purchase with a copy of your original receipt and we will issue you with a full refund.