Gift Voucher Terms and Conditions

Last updated: October 2020

Gift Voucher Terms and Conditions

  1. All gift vouchers are dated and expire 12 months from the date of issue. Gift vouchers cannot be used after the stated expiry date unless agreed with The Wave in writing.
  2. Gift vouchers cannot be refunded or exchanged for cash.
  3. Gift vouchers cannot be used in conjunction with any other offer, promotion or discount.
  4. Gift vouchers cannot be replaced if lost, stolen or destroyed.
  5. If a refund is provided for a booking made using gift vouchers, the value will be refunded back onto that gift voucher, or a new gift voucher will be issued.
  6. Gift vouchers cannot be sold to any third parties without our prior approval. If we do give our approval, then such approval may be subject to any conditions which we impose.

Cancellation and Refunds

The purchaser of a gift voucher is entitled to a statutory 14-day “cooling-off” period. If you wish to return a gift voucher, please email within 14 days of purchase with a copy of your original receipt and we will issue you with a full refund.

COVID-19 Update

All gift vouchers that were purchased before 1st August 2020 have been extended until 31st December 2021.